UI (user interface) is one of the most important aspects of building a website, especially if you are running an e-commerce store. Customers expect your website to be easy to access and navigate and get to their desired product quickly. The user interface is directly associated with user experience, so paying attention to these aspects will increase your revenue.
Your website’s user interface’s main goal should be easy navigation, ease of use and access, and effective comprehension. If a customer does not understand where he/she must go and click on to look for a product, chances are they might never return to your website. Therefore, when designing your website, your web design should be customer-centric. It should have a clear path to your offerings, and the customer must be able to easily access your website without having to navigate much. You should always follow the latest web design trends.
Not only should you look into the design (the look and feel) of your website, but you should also consider aspects such as responsiveness, font and color used on the website, use of buttons and images, and how well can your website engage your potential customers.
To help you learn more about why you should invest in it, here are some benefits that might help you decide on your investment:
You cannot satisfy a customer more by easing navigation on your website. How would you feel browsing an online Eco-friendly products store and cannot find the product that the Eco-friendly products store advertised for? Of course, you will start looking for your desired product in another store. These are the intense consequences of having poor navigation on your website. You start losing out on sales, and as a result, you start losing sales. Build an easy-to-navigate interface that helps the customers find what they want and eventually place an order.
Increase Customer Engagement
One of the significant benefits of enhancing your user interface is the increase in customer engagement. When users find it easy to navigate and find their desired products and services without putting in much effort, they engage more with your website. As a result, you might experience an increase in sales as more and more customers engage with your website and end up ordering more and more from you. Moreover, if customers have a positive experience with your website once, their chances of returning to your website increase, and you will see an increase in returning customers’ orders.
Increase User Sessions
You might have heard your marketing team of poor and improving user sessions. A user session is a time a customer spends on your website or a specific page. The longer time spent, the beneficial it is for the business. The user interface is one huge driving factor of these sessions. If your website is built keeping the customers in mind, you are bound to have longer user sessions than your competitors. However, if you did not focus on the user interface and your website lacks proper navigation, your user sessions will be poor. Thus, to make sure that your user sessions improve, focus on your user interface, and keep improving it.
Bring Down Customer Support Associated Costs
The easier it is to navigate your website, the fewer customer support associated costs your business will incur. How? Well, if customers can navigate through your website smoothly and face no issues, they will not get in touch with your support team and will be able to place an order without any hassle. However, on the other hand, if customers find it hard to navigate through your website, they will get in touch with your customer support team, who will then escalate the issue to the developmental team, which will ultimately increase your costs. Thus, to ensure that you do not have an additional burden of such expenses, make sure that your website user interface is user-friendly.
Acquire More Customers
Not only does the correct user interface help you retain existing customers, but it also enables you to acquire more and more new customers. Think of your website’s user interface as the first impression your potential customer will have of your business. You do not have a physical store to meet and greet your customer and guide him to his desired product. So, how do you provide the same experience to your customers online? This is exactly what the user interface does. Getting an experienced UI designer on board will certainly help you design your website in a manner where you can attract and acquire new customers.
Hiring the right UI designer is key. Once you have the right person, you will be able to offer an unmatched user interface experience to your customers and increase your sales!
About the Author:
Natasha Fletcher is a member of the writer’s Team on Essays uk and Research Prospect. She has a bachelor’s in Law, Masters in Literature, and a PhD in Economics. Natasha role in the team is to solve students’ problems through content. Natasha is a gold medallist in essay writing. She is a fitness freak and love to play football, ice hockey and basketball.