How long will it take for my web site to be designed?
Each website varies in time depending on the complexity of the website. If you have a deadline you are looking to meet, we will prioritize your project to make sure we achieve that deadline. The quicker we receive the text & images for your website, the quicker the process will go. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
How can I view progress on my website?
All our websites are placed on our private server to show you the progress as we move forward with your project. We are available by phone & e-mail to review the website every step of the way with you. Clients in the Montreal area can request meetings at their convenience. We are also available for Skype meetings for clients outside the city.
Once my website design is completed, what aftersales service do you offer?
After your website has been completed, we fully support and guarantee any website we design as long as it has not been altered by another party. We offer all our clients free support and technical help with any questions they may have. We offer website maintenance and changes at our hourly rate.
What if I would like to move my website to another host or web design firm?
You can do this at anytime, once the website has been completed the files 100% belong to you. We will send you a copy of all your files on a CD.
How should I send over my text & images for my website?
Please organize all your text information in a word document with the pages clearly titled. Your images should be in a common image format and organized in folders to help us locate the right images for the right page.
Will my website design be” Search Engine” friendly?
We create all our websites with search engines in mind, we make sure each page is optimized to be search engine friendly by incorporating the correct meta tags, alt tags and descriptions into the website. We our experienced in search engine optimization and know all the tricks to make sure your website will be visible on all major search engines.
Why choose Pearl White Media?
Simple, we are a team of young creative designers who won’t rest until you are 100% satisfied with the final product. Unlike other web design firms, we don’t stop designing until you are completely satisfied.
I am a new start up business looking to get my feet off the ground, can you help?
YES we can. We offer start up business packages to all new start up companies. We can help you with a professionally developed website, logo design, business card design and printing, domain name and hosting for a special packaged price.
How do I update my website?
There are many different methods, which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask us to carry out these changes for you. Other methods, which are frequently chosen, are largely dependent upon how much data or information and pictures you have and how you store this information at present.
We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. E.g. company news.
Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.
How do I update my website myself?
In order to update yourself, we integrate a content management system in your website. This will give you an admin panel where you can login with your designated username & password and update your website wherever, whenever without having to contact us.
Do you provide hosting?
Yes – we are a full service web design company and provide all our clients with hosting packages at a low yearly rate. We can set up your hosting account, upload your website and set up your email accounts for you.
Where can I get a professional E-mail account setup?
When signing up for our hosting package and domain, we can create you an unlimited number of e-mails for you and your staff @yourdomain.com.
Do you do flash animation?
Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use “flash” to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.
How can I track Visitors?
We provide a free installation of the web tracking software Google Analytics into your website giving you the ability to track visitors and stats of how your website is doing on the search engines, which pages they looked at, which keywords are being used to find your site etc. With this information, it will help you target your audience for future marketing campaigns.
Can I have an e-commerce system for my website?
Yes, we specialize in the development of E-commerce stores. Using the latest technology, we can develop you a fully secured checkout system to process transactions using paypal or credit card.
Is there any training provided with the Content Management System – CMS?
We provide a full training course & user guide with any CMS installed by Pearl White Media.
How much will a website cost me?
The cost of a web site varies depending on the site and complexity. Depending on the technology used, size of the website and if a CMS/shopping cart is needed. The best way to get an accurate quotation on your project is to fill out our online form, which asks you all the questions needed to prepare an accurate proposal.
How can I accept credit cards on my website?
There are many different methods to accepting credit cards online; depending on your platform we will propose to you the best solution to accepting payments on site.
I already have a website and I need it updating, can you help me?
Yes, please send us a detailed e-mail of all the required updates and technology your site is built in and we will send you a fixed quotation on your updates.
Do you redesign existing websites?
Yes. We will evaluate and do a full analysis of your existing website, we will then prepare you a proposal on our suggestions/ideas to improve or redo the existing site.
What if I do not like the design?
How Pearl White Media varies from other web design companies is we design until you are 100% completely satisfied with the final product. We provide you with three initial designs based on your requirements and do not stop until we’ve achieved the perfect design for your site.
Will I find my website on the search engines?
Yes we always design websites to be search engine friendly. With each website, we optimize the site with the correct keywords, meta description and title tags. We create a XML sitemap and submit your website to all major search engines for quick indexing of your site.
Once the site is complete, can you provide hosting?
Yes, we have hosting plans that we offer to all our clients.
Where do I purchase a domain name?
We will direct you on the steps to purchasing a domain name for your website
Who owns the website once the website design is completed?
Once the website is complete, it belongs to you. We provide all our clients with a copy of the website on CD.